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Questions about ordering - FAQ
Questions about ordering
As soon as we have received your order we will start to prepare your order. If you order on workdays before 4:00 p.m. we will ship the same workday. In 95% of the cases, your order will be delivered within 3 days. If you order after 4:00 p.m., we will pack & ship the next working day.
Custom made products (e.g. steel wool per metre) must be ordered before 3:00 p.m..
Pick up is only possible on weekdays between 10:00 - 16:00 hours. Pick up is only possible in consultation.
You can pay by PIN or cash. We are located in the Netherlands.
Make sure you subscribe to our newsletter and follow us on social media. Keep an eye on these as we occasionally have promotions coming up with discount codes you can use.
You can enter a discount code in your shopping cart under “Use discount code.” Confirm the code with the blue “OK” button and the discount will be calculated automatically. Please note that discounts do not apply to special offers, so the discount amount may not be exactly 10% or 5% of the subtotal (see terms and conditions).
Can I use a discount code more than once?
A discount code from a general discount promotion can be used unlimited times until the specified time and date. A personal discount code that you can obtain by subscribing to our newsletter or other promotion is valid once only. These codes are valid for 4 months from the moment they are issued.
What are the terms and conditions for discount codes?
By using the discount codes, you automatically agree to the terms and conditions below.
- These terms and conditions apply to digital and printed discount codes offered by EKKSOL v.o.f.
- A discount code is not valid in combination with other discount promotions or offers, such as products on sale.
- You can use one discount code per order. Unfortunately, it is not possible to use multiple discount codes in one order.
- A discount code is not valid on current offers. If we offer a product as a special offer, you will not receive an additional discount from a discount code.
- If you return the products for which you used the discount code, the discount code will not be valid again.
- Have you already placed an order? Unfortunately, it is not possible to apply a discount code to this order retrospectively.
- Are you a dealer and/or reseller? Then you can use your own terms and conditions. In this case, the use of discount codes does not apply to you.
Only for companies located in an EU country other than the Netherlands and with a valid European VAT number, it is possible to make VAT 0% purchases through our web store.
- At Checkout under "Order type" choose "business" and proceed to step 2.
- Enter your VAT number and wait for validation.
PAY ATTENTION! If you, as a Dutch company, enter a VAT and no VAT is charged, you will still have to pay the 21% VAT.
Yes, you can. This is only possible for companies and in some cases we may ask for advance payment.
Please send your purchase order to info@ekksol.com clearly stating the desired item with item number and quantity.
You will then receive an order confirmation from us.
We do not send samples. Small packs of most products are also available. You can use these to test a product.
If you would like to see the materials, you are always welcome at our company on Gramsbergerweg 64 in Hardenberg, The Netherlands.
If you would like to see the materials, you are always welcome at our company on Gramsbergerweg 64 in Hardenberg, The Netherlands.
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